The age old question ‘what is a florist’ raised its head on Facebook last month and yet again seemed to be a desperate effort to find a way of saying supermarkets - and anyone who didn’t have a shop - weren’t florists. Which struck me as naïve as well as totally out of tune with what’s happening in the flower industry these days.

The fact that supermarkets hold 64% of market share hasn’t been achieved by doing a totally rubbish job or simply undercutting on prices … they saw a gap in the market and went for it.  And bluntly there are people who operate out of sheds and industrial units that are far better than some bricks and mortar florist shops I know.

Add in the fact that the Oxford Dictionary term for florist is someone who sells and arranges flowers then, like it or not, supermarkets are florists and the location the work or flowers are sold from makes not one jot of difference.  Therefore whilst my roots and heart may be with independent florist shops, these days I have accepted that the word 'florist' can no longer only be defined as people with small independent shops. At the moment anyone involved with flowers on a commercial basis is a florist and as such part of my readership.

And that's why I reckon it would be a far more effective use of time if we could define what makes a good or above average florist… be it the individual or the outlet the product is sold from.  Because then there would be a barometer that industry and consumer could work to rather than lumping everyone under the same single word title.

Would a supermarket cut the mustard?  If they were to fit the criteria I would personally work to then possibly yes.  Can a non-shop based florist be in my Good Florist Guide or a Master Florist?  Again I’d have to say yes.  Because it’s about what the supplier does in terms of customer satisfaction, not where they do it from.  After all, I could be producing the website and magazine on trestle tables in a basement for all you know, but as long as it’s a good read and fit for purpose, does it matter if we have smarty party offices filled with techno wizardry?

Whether we like it not supermarkets and non shop based florists are not going to go away.  But if the objective is to get people to buy more flowers and plants then personally I think we need to get over ourselves about a finite definition for the word florist and instead focus on the fact that some florists (be it places or people) are better to buy from than others and then find a way of getting that message out.  Time to dust down my CPD and accreditation programmes methinks?

 

Comments  

 
0 #11 Homeinsurancnaplesfl 2012-01-15 09:48
I agree with you Steve.As well as I think to be a good florist you first need to have an artistic flair,a good eye to detail,and have an ethic to work hard.
 
 
+3 #10 Guest 2011-04-15 14:56
An article in your last issue from a florist shop that had just opened in Sale moor, in direct competition with our selves. We like competition as it makes all of us better. This Florist (if she is one) stated that a majority of her new customers found it refreshing to see a real florist at work in Sale. This kind of provacative comment coming from soemone who has been in the Industry for 5 minutes is derogatory.You as a magasine should not be publishing such far fetched articles in your magasine. It happens every month. You do a story that wind up a majority of florists.I have run Fleur de Vie for the past 16 years and I am a real florist & fully qualified.

Please guys check out the facts first before you publish!

Anita & richard Jojo
Fleur De vie
Sale Moor, Cheshire, M33 3HF
 
 
+11 #9 Steve Godwin 2011-03-14 14:21
Johns comment about getting rid of customers really suprises me no wonder the supermarket have got 64% of sales, remember todays bunch of daffs sold with conviction, could lead to tommorrows big order.
 
 
+4 #8 Guest 2011-03-12 08:15
To be a good florist you first need to have an artistic flair,a good eye to detail,and have an ethic to work hard.I am one of the florists that has worked from home now for over thirty years and my mum and I were one of the first florists in our area to leave our workshop and go out and produce qaulity wedding work in marquees and venues.I would just like to comment above I do have a lot of expences in advertising,sep arate insurance for the workshop from home insurance,publi c liability,websi te management,Spen t over a £1,000 this year on a new roof and window the list goes on and lots of sleepless nights and working long hours,with some of the weddings I do.I am one of the a leading florists in my area and have inspired my customers the skills of a florist.My advice to survive look after the customer who ever they are and take up every opportunity of work that comes over the internet,phone or passing by in conversation.
 
 
+3 #7 Guest 2011-03-11 18:58
timeas point is a good one and this was put forward by the EU via the industry not long after we started out (22 years ago) that you could not call your shop a florist unless you had at least one qualified member of staff which prompted me to get qualified to i.c.s.f. level then nothing came of it perhaps its time to reconsider this as its a very grey area with the various qualifications that are available unfortunatly nobody seems to want to take issue with this after all if i stock bags of plaster does this enable me to plaster your walls like my dad could, definately not!!
 
 
+5 #6 Guest 2011-03-10 21:53
I have no qualifications, well not in floristry. There are things I have never made. But I had such a good education in floristry there is nothing I can't make. I was taught to moss and wire, well and at speed. I can use my good basic knowledge and turn it to any thing modern or traditional. I teach my girls properly. A good florist can run rings around the supermarkets. And who would want to order there loved ones funeral at "check out No 2"
 
 
-8 #5 Guest 2011-03-10 20:16
Some very odd comments here, who wants to make a £5.00 bunch look like £10.00. Make it look like £2.50 you need to get rid of this customer.How can you make £10.00 go a long way, you can make £50.00 look realy good.Why be in a relay service and then try and find a florist using google, use your relay company.
 
 
+3 #4 Guest 2011-03-10 16:30
I agree with you Steve.We have to fight and show our skills but what is shame everybody who loves flowers can be a florist in UK and damage our reputation. I think if the "licence" to be a florist linked to aether certain year work experience or a min.level2 qualification one of the stuff this industry will be more stronger and customers value us more like than to be electrician or plumber.
 
 
+4 #3 Guest 2011-03-10 15:57
Great comment from Steve.
We are members of a relay system but try to do our own as much as possible.
I will always Google the florist, if it turns out to be a private address I find someone who has a shop.
Try to support the high street florist and perhaps we can all survive.
 
 
+6 #2 Guest 2011-03-09 20:43
Here Here Steve, Us florists can make something spectacular and to meet the customer needs and lets face it money is getting very tight at the moment, but us florist keep on smiling to make that £10 go a long way and always succeed on returning customers. There are more and more florists closing and working from home so us that are working out butts off just to pay the bills have to bend over backwards to keep those customers and to entice more footfall into our premises. There are no set prices anymore, the customers purses say it all... if we can get through this year I think we should all get together and have one hell of a party!!!
 

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