Training. Why bother? What's the point? Does it matter? The simple answer is yes - much, much more than you perhaps realise.

Well-trained staff are your front line - the link between your business and paying customers - making them a priceless tool. And, with so much competition out there, having top quality designer florists, brilliant customer service skills and breathtaking sales talent is a necessity, not a luxury, in today's retail world.

Saying that, the training world is a minefield. With so much on offer where do you turn? This section will provide you with all the knowledge you need to help train your troops, from pointing you in the right direction when choosing paid for courses, to offering tips and ideas for training in-house.

Over the coming months in this section you can find out:

• How to motivate your team so that they are receptive to training
• How to source and book training courses
• What recognition you can gain for your shop from training schemes such as Investors in People explained
• What funding is available to help you out
• How different training methods are used across the Atlantic

Free fact sheet

Investors in People explained
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